Exhibitor FAQs

Power & Electrical

What does the electrical contractor do for a show?

As the official Electrical Contractor, we will be responsible for:
• All under-carpet distribution of electrical wiring
• All motor and equipment hook-ups requiring hardware connections
• Electrical labor ordered with your power installation

Please refer to #19 of the Client Contract.

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Does the power always stay on to my booth?

Normally, show power is turned on a ½ hour before the show start and off a ½ hour after show closing each day. Depending on the hosting facility, they may permit the show to power on throughout the scheduled event but generally not. Special arrangements have to be made for 24-hour power. Typically, the fee for this service is twice the power order charge.

Please refer to #21 of the Client Contract.

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Where will my power outlets be located?

Normally all electrical outlets will be placed on the floor in back of booth. Island booth outlets may be brought to one (1) location at our discretion if no information is provided. This charge is on a time and materials basis.

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I plan on bringing multiple electrical items for the show. Is there anything special that I need to do?

You will need to order a separate outlet for each electrical component that you would like to use.

Please refer to #3 of the Client Contract.

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Can I use a two-wire extension cord?

No. This is for safety concerns. All cords should be a minimum of 14/3 with a grounded, three-prong cord cap.
All exposed non-current carrying metal parts or fixed equipment, which are liable to be energized, needs to be grounded.

Please refer to #10 of the Client Contract.

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I have sensitive electronic equipment, what should I do?

Make sure to bring all necessary protective equipment, like a good-quality surge suppressor for your computer(s) and/or a voltage filter/conditioner for your electronic equipment.

Please refer to #2 of the Client Contract.

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Can I bring a piece of electrical equipment that does not have an electrical nameplate on it?

Generally, no. All equipment should be properly wired and tagged to show type of current required for operation, amperage, voltage, phase, cycle, horsepower, etc.

Please refer to #9 of the Client Contract.

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We have made our own electrical equipment to use in our booth space. Will we be able to use it?

Yes, if it complies with all NEC (National Electrical Code/NFPA 70), and federal, state, and local codes.

Please refer to #7 of the Client Contract.

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Do I own any of the equipment/material installed in my booth by Production Electriks?

No, all equipment and material is on a rental basis, and Production Electriks retains ownership. All Production Electriks property must be removed ONLY by Production Electriks employees.
Your service order price also includes all necessary disposable supplies.

Please refer to #12 of the Client Contract.

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If I have a receptacle in the wall or in the floor by my booth, can I use it?

Generally, no. We are responsible for maintaining all show power. Standard wall and other permanent building utility outlets or sockets are not part of booth space and may not be used by exhibitors. A separate outlet must be ordered at Standard Rate for each piece of equipment to be connected. The use of any facility receptacles is subject to standard show pricing.

Please refer to #8 of the Client Contract.

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If I have carpet in my booth space will it be cut?

Yes, but only when Production Electriks has a service order and a floor plan showing all locations. Production Electriks employees are authorized to cut floor coverings when essential for installation of service, unless indicated otherwise.

Please refer to #13 of the Client Contract.

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Are there any general safety concerns that I need to be aware of?

Yes.

First and foremost, a licensed electrician must do all hard-wired connections and terminations.

If you are unsure of the requirements for safe wiring or how to proceed when it comes to power and electricity in your booth, please consult your electrical contractor.

This is for your safety and others around you within the close quarters of a crowded convention floor or show floor.

All wiring must have a ground (3 prongs).

Please refer to in #20 of the Client Contract.

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Pricing, Payment, and Discounts

How can I make sure that I receive the Discounted Price Rate?

Orders must be received a minimum of ten (10) days prior to the scheduled event move-in date for discounted rates. Orders received less than ten (10) days prior to scheduled event set-up will be charged at the standard rates.

Please refer to #1 of the Client Contract.

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What does the price of my power order include?

The initial power order price includes getting power to your booth in the most convenient manner possible. It does not include connecting equipment, materials, special wiring, or labor.

Please refer to #4 of the Client Contract.

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I ordered power for the show but did not need it. Do I still get charged?

Credit will not be given for service installed and not used. However, you will receive credit if you cancel your order before the show move-in date.

Please refer to #15 of the Client Contract.

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Is there a service charge for returned checks and credit card charges?

Yes. A $25.00 service charge will be assessed for all returned checks and credit cards.

Please refer to #11 of the Client Contract.

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What are your service charges for unpaid balances?

There will be a service charge of 1.5% per month on any unpaid balances, starting 10 days after the date of the invoice.

Please refer to #17 of the Client Contract.

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I need to order labor with my electrical order. What is the labor rate?

Straight time is from 8:AM to 4:30 PM. All other time is considered overtime. You may be able to schedule your labor on straight time. Check your show schedule.

Rates are based on current wage scales and are subject to change. A minimum charge of one (1) hour labor for installation and 1/2  hour to dismantle will apply; time will commence upon exhibitor’s request. Failure to start labor at requested time will result in a one (1) hour charge per electrician requested unless 24-hour advance notice is provided in writing.

Please refer to #5 and #6 of the Client Contract.

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Equipment Damage and Other Legal Concerns

Who is responsible for my damaged equipment?

That depends on what type of damage was sustained. If it was during the transportation of your display or booth, then the shipping company may be at fault. If there is electrical damage during the show and in your booth space, please let us know before the close of the show. We will verify the damage, and if we can ascertain that we are at fault, we will correct the situation.

Please refer to in #18 of the Client Contract.

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What If I think that some equipment damage happened on the show?

Production Electriks must verify the claim before show end. Claims will not be considered or adjustments made unless filed in writing by exhibitor prior to the close of the event.

Please refer to #14 of the Client Contract.

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If I choose not to pay for services and an attorney becomes involved, who pays for their services?

It will be the responsibility of the exhibitor and/or their parent company. It is agreed that in the event it becomes necessary to turn this matter over to an attorney for collection, or to file a lien, foreclosure or otherwise, exhibitor will pay Production Electriks its attorney fees or applicable agency fees.

Please refer to #16 of the Client Contract.

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